The Ultimate Digital Welcome Guidebook Template for Airbnb Hosts and Property Managers

What Is a Digital Welcome Guidebook?

A digital welcome guidebook is an online version of the traditional Airbnb guestbook or printed welcome folder. Instead of leaving behind a paper binder or sending a PDF attachment, hosts share a mobile-friendly web app that guests can access instantly via a QR code or link.

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This guidebook acts as your silent co-host:

- It explains how everything in the property works.

- It shares essential information like Wi-Fi codes, check-in instructions, and emergency contacts.

- It curates local recommendations, insider tips, and even upsells additional services.

In short, a digital guidebook is both a practical tool and an experience enhancer. It helps your guests feel confident and cared for while reducing your workload as a host.

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Why Every Airbnb Host Needs a Digital Welcome Guidebook

Think about your guest’s journey.

They’ve just landed after a long flight. They’re juggling luggage, trying to find your property, and searching through old Airbnb messages to find the check-in code. Once inside, they’re not sure how the air conditioning works, where to take out the trash, or where to get groceries nearby.

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Every unanswered question = frustration.

Every repetitive message you answer = lost time.

A digital welcome guidebook solves this by becoming the central hub of information for your guests.

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Here’s why it’s essential:

1. Anticipates guest needs

Guests feel reassured when everything they need is clearly explained, from Wi-Fi codes to recycling instructions.

2. Saves you time

Hosts using digital guidebooks report up to 61% fewer guest inquiries . Imagine no longer answering “What’s the Wi-Fi?” five times a week.

3. Boosts guest satisfaction

Guests who feel guided and cared for are more likely to leave a 5-star review. Sunver’s data shows properties using digital guidebooks see a 58% increase in satisfaction .

4. Drives additional revenue

By showcasing services like early check-in, airport transfers, or local experiences, you can increase your income per booking by up to 33% .

👉 In other words: your digital welcome guidebook is not just about convenience. It’s about professionalism, guest happiness, and profitability.

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Step-by-Step: How to Build the Perfect Digital Welcome Guidebook

Let’s break down exactly what to include and how to present it.

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Want to see a perfect demo welcome guestbook? [Check out our Sunver sample here]

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Step 1: The Warm Welcome

Start by setting the tone. Guests should feel personally welcomed, not just instructed.

Include:

- A short thank-you note for choosing your property.

- A brief introduction highlighting unique features (“Our cozy loft is located just five minutes from the city center”).

- Contact details for emergencies or assistance.

💡 Pro tip: Record a quick video message and embed it in your guidebook. Guests love seeing a real face behind the listing — it builds trust instantly.

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Step 2: Essential Practical Information

This is the section that eliminates most guest questions. It should be clear, concise, and impossible to miss.

Must-have items:

- Wi-Fi network & password (put it at the top, not hidden on page 10).

- Check-in / Check-out times and instructions.

- Door codes, key details, parking access.

- Transport tips: Nearest bus stop, train station, or airport.

- Emergency contacts: Hospital, pharmacy, local police, taxi service.

👉 With a digital guidebook, you can update this instantly. If your Wi-Fi changes or check-in rules evolve, guests always see the latest version.

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Step 3: House Rules That Actually Get Read

House rules don’t need to sound like punishments. Instead, explain them in a friendly, guest-first way.

Examples:

- Noise: “Our neighbors are friendly, and we’d like to keep it that way. Please keep noise down after 10 p.m.”

- Recycling: “We provide separate bins — thank you for helping us stay eco-friendly.”

- Amenities: “The jacuzzi is available until 10 p.m. for everyone’s comfort.”

Keep them short, clear, and visual. Use bullet points, icons, or even short videos.

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Step 4: How to Use Household Equipment

Nothing frustrates guests more than not knowing how to use appliances.

Include simple guides for:

- Heating and air conditioning.

- Kitchen appliances (oven, dishwasher, coffee maker).

- Laundry machines.

- Smart TVs or streaming devices.

💡 Bonus tip: Instead of long instructions, add a short video or QR code tutorial. Guests will love you for it.

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Step 5: Local Recommendations & Insider Tips

This is where you truly shine as a host. Don’t just copy Google Maps — curate an experience.

Examples:

- Restaurants: Share your top 3 with descriptions like “Chez Paul – Traditional French cuisine with a stunning terrace.”

- Activities: Hiking trails, museums, hidden gems.

- Shops & services: Local markets, bike rentals, shuttle services.

👉 Guests value authentic advice from a local perspective. It makes their trip more memorable and positions you as a thoughtful host.

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Step 6: Extras and Upsells

A digital guidebook isn’t just about information — it’s also about opportunities.

Promote extras like:

- Early check-in / late check-out.

- Breakfast delivery.

- Airport transfers.

- Guided tours or local experiences.

- Spa treatments, massages, or wine tastings.

With Sunver, these can be booked and paid directly via Stripe integration . Many hosts actually make their digital guidebook profitable by offering these add-ons.

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The Power of Going Digital

Why leave behind a paper binder that gets dirty, lost, or outdated? Or a PDF that no one ever opens?

A digital welcome guidebook is:

- Instantly accessible via QR code or link.

- Mobile-friendly — guests can open it on any device.

- Multi-language ready (Sunver supports 16+ languages).

- Always up-to-date with real-time edits.

- Eco-friendly — no more wasted paper.

This is not just a tool. It’s part of the guest experience. In fact, many hosts report that guests are impressed before even arriving, because they receive the guidebook link in advance.

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Why Choose Sunver for Your Digital Welcome Guidebook

There are different tools on the market, but Sunver is built specifically for hospitality.

Here’s why property managers and conciergeries love it:

- Free starter version: Instantly replace paper/PDFs.

- Customization: Add logos, brand colors, and personal photos.

- AI guest assistant: Automatically answers guest FAQs 24/7.

- Stripe payments: Upsell services directly inside the guidebook.

- Multi-property support: Manage multiple rentals from one dashboard.

- Proven impact: +37% more 5-star reviews, +33% higher revenue .

👉 You can set it up in under 15 minutes, no training required.

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Storytelling: A Host’s Transformation

Take Sophie, an Airbnb host in Paris. Before using a digital guidebook, she spent hours every week answering the same questions:

- “Where do I park?”

- “How does the heater work?”

- “What’s the Wi-Fi again?”

She also struggled with guests who didn’t speak French, which led to confusion and lower ratings.

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After switching to Sunver’s digital welcome guidebook:

- She cut her guest inquiries by more than half.

- Her international guests loved having the guidebook available in English, Spanish, and Chinese.

- She started offering late check-outs and transfers, which now bring in an extra €250 per month.

Her reviews improved, her workload decreased, and her property now stands out from the competition.

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Final Thoughts

A digital welcome guidebook is not a luxury — it’s an essential part of modern hospitality. It helps you:

- Save time and reduce guest inquiries.

- Deliver a smoother, more professional guest experience.

- Earn better reviews and higher visibility on Airbnb/Booking.

- Unlock new revenue streams with upsells.

By switching to digital, you’re not just keeping up with industry standards — you’re elevating your guest experience.