PRIVACY POLICY

1. Preamble
The purpose of this Privacy Policy is to inform users of the sites https://sunver.fr, https://sunver.app, and https://app.sunver.app (hereinafter collectively referred to as “the Site”) about how Sunver SAS collects, uses, protects and shares their personal data.
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Sunver SAS is committed to respecting the confidentiality of personal data in accordance with Regulation (EU) 2016/679 of 27 April 2016 (RGPD) and French law No. 78-17 of 6 January 1978 as amended.

2. Identity of the data controller
The person responsible for processing personal data is:
Sunver SAS
Simplified Joint Stock Company with a capital of 10,000 euros
RCS Nanterre 953 659 588
Head office: 7 rue Eugène Atget, 92100 Issy-les-Moulineaux, France
E-Mail: contact@sunver.fr/contact@sunver.app
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3. Data collected
Sunver may collect the following personal data:
- Identification data: name, first name, professional email address, professional telephone number, function, affiliate establishment.
- Connection data: IP addresses, connection logs, navigation data.
- Billing data: information required for billing and payment, processed via Stripe.
- Usage data: user preferences, interactions with services, browsing history.
No sensitive data within the meaning of the GDPR is collected.

4. Purposes and legal bases of the treatment
Personal data is collected for the following purposes:
- Customer account management: creation, administration and maintenance of user accounts.
- Provision of services: access to the functionalities of the Sunver platform.
- Invoicing and payments: management of financial transactions via Stripe.
- Customer support: technical assistance and response to user requests.
- Improvement of services: analysis of uses to optimize functionalities.
- Commercial prospecting: sending personalized offers and marketing communications.
- Legal compliance: compliance with legal and regulatory obligations.
The legal bases for the treatment are:
- Execution of a contract: for the management of accounts and the provision of services.
- Legal obligation: for billing and the storage of financial data.
- Legitimate interest: for the improvement of services and B2B commercial prospecting.
- Consent: for the sending of newsletters and the use of non-essential cookies.
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5. Data recipients
The personal data collected is intended for Sunver's internal services and may be transmitted to the following subcontractors:
- OVH SAS: data hosting.
- Stripe: payment processing.
- PipeDrive: customer relationship management (CRM).
- Microsoft Outlook: communication by email.
- OpenAI/Mistral: provision of artificial intelligence services.
These subcontractors are contractually required to respect the confidentiality and security of personal data.

6. Data transfers outside the European Union
Some subcontractors may be located outside the European Union. In this case, Sunver ensures that appropriate guarantees are put in place, such as standard contractual clauses approved by the European Commission, to ensure an adequate level of protection of personal data.
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7. Data retention period
Personal data is kept for the time necessary for the purposes for which they are collected, in accordance with legal obligations:
- Customer account data: 2 years after the last interaction.
- Billing data: 10 years, in accordance with accounting obligations.
- Commercial prospecting data: 3 years after the last contact.
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8. Rights of the persons concerned
In accordance with the GDPR, users have the following rights:
- Right of access: to obtain confirmation that personal data is being processed and to access this data.
- Right to rectification: obtain the correction of inaccurate or incomplete data.
- Right to erasure: obtain the deletion of personal data under certain conditions.
- Right to limitation of treatment: obtain the limitation of data processing under certain conditions.
- Right to object: to oppose the processing of data for reasons relating to the particular situation of the user.
- Right to portability: receive personal data in a structured and commonly used format.
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To exercise these rights, the user can contact Sunver at the following address: contact@sunver.fr or contact@sunver.app.
In the event of a dispute, the user has the right to file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).
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9. Cookies and trackers
The Site uses cookies and other tracers to improve the user experience, produce visit statistics and offer adapted content.
The types of cookies used are:
- Strictly necessary cookies: essential for the functioning of the Site.
- Performance cookies: collect information on the use of the Site.
- Functional cookies: allow the user's choices to be remembered.
- Targeting or advertising cookies: used to deliver relevant advertising.
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In accordance with the regulations in force, the user is informed of the use of cookies and can consent or oppose their use via the consent banner displayed during the first visit to the Site.
The user can also configure their browser to refuse cookies.

10. Data security
Sunver implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data, including:
- Data access control.
- Encryption of sensitive data.
- Regular backups.
- System monitoring.

11. Changes to the privacy policy
Sunver reserves the right to change this Privacy Policy at any time. The changes will take effect as soon as they are published on the Site. It is recommended that you check this page regularly for any updates.

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If you have any questions about this Privacy Policy, you can contact Sunver at the following address: contact@sunver.fr or contact@sunver.app.