How a Paris-based property manager paid off his digital welcome book in 14 days

When people talk about digital welcome books, many still see them as a simple information tool: Wi-Fi details, house rules, check-out time. In reality, when used properly, a digital welcome book becomes an operational, and above all, a commercial tool. Here is a very concrete example, recently experienced at Sunver.

A Paris-based property manager, 20 units, a very common challenge

Antoine runs an independent property management company in Paris, focused on short-term rentals.
He manages 20 apartments located between the 10th and 11th districts of Paris, mostly renovated and well-designed one- and two-bedroom apartments. His guests are mainly international travelers, both leisure and business.

His daily reality is familiar to many property managers:

• a high volume of guest messages,
• recurring questions,
• very limited time to handle everything manually.

The starting point: too many requests, not enough structure

Before using Sunver, Antoine handled everything himself:

• Airbnb messages,
• WhatsApp,
• emails,
• the same explanations repeated over and over.

The most common questions?

• “Can we arrive earlier?”
• “Is late check-out possible?”
• “Do you offer luggage storage?”
• “How much does it cost?”
• “How do we pay?”

Some services were already offered, but informally, case by case, without a clear framework.

The result:

• constant back-and-forth,
• services sometimes forgotten,
• and most importantly, lost revenue.

Implementing the digital welcome book

Antoine decided to set up 20 digital welcome books, one per apartment, with a simple goal:
centralize information and structure additional services.

Inside the welcome book, he added:

• a clearly visible “Additional Services” section,
• simple descriptions,
• transparent pricing,
• and most importantly: booking and payment directly through the welcome book, via Stripe, with no commission taken by the welcome book itself.

The services offered

Among the activated services:

• Early check-in
  Before 2 p.m. – subject to availability
  → €30
• Late check-out
  Until 2 p.m.
  → €30
• Secure luggage storage
  → €15

Each service is:

• clearly explained,
• bookable in one click,
• payable instantly.

No unnecessary discussions.

The turning point: guests buy on their own

What surprised Antoine most was how fast it happened.

From the very first week:

• guests accessed the welcome book as soon as they booked,
• they reviewed the services even before arrival,
• and they booked without asking any questions.

No more awkward or pushy messages. Guests simply browse a service showcase, just like in a hotel, and decide freely, without pressure, whether they want to use it.

The results after 14 days

In just two weeks, across 20 apartments:

• Early check-ins sold: 19 → €570
• Late check-outs sold: 16 → €480
• Luggage storage bookings: 11 → €165

Total revenue generated in 14 days: €1,215
Annual cost of the 20 welcome books: €1,200

The annual subscription was fully paid off in less than two weeks, solely through additional services, without even considering the other benefits of the welcome book.

What really made the difference

According to Antoine’s on-the-ground feedback, the key factor wasn’t the technology itself.
It was how the services were presented.

• Guests like to know in advance.
• They prefer clear pricing over negotiation.
• They value autonomy.

And above all, when everything is simple, they buy.

Financial gains… and operational benefits

Beyond revenue, Antoine noticed:

• fewer guest messages,
• less stress,
• better coordination with cleaning teams,
• a more professional brand image.

Key takeaway

A digital welcome book is not just an information tool.

It is:

• a structuring solution,
• a revenue driver,
• and a daily time-saver.

As long as it is used that way.