The information guests look for most in a hotel
Guests want to have clear, fast, and accessible information. This article outlines the most searched-for information during a hotel stay and explains why centralizing it improves the guest experience.
When a guest stays in a hotel, they are not only looking for a comfortable room. Above all, they are looking for quick, clear, and easily accessible answers to their questions.
Here is the information guests look for most in a hotel, organized by key moments of the stay, and how to make it easily accessible.
Essential practical information
These are the first questions guests ask, often as soon as they arrive (or even before).
Most searched for:
- Check-in and check-out times
- Access to the hotel (address, parking, transportation)
- Wi-Fi connection (network name, password)
- Front desk contact information
- Safety instructions
If this information is not immediately visible, guests have to ask… and the front desk is unnecessarily burdened.
Services included in the stay
Guests want to know what they are entitled to, without having to ask.
Key information:
- Breakfast (hours, location, included or not)
- Housekeeping and linen change
- Access to the spa, gym, or swimming pool
- Luggage storage
- 24/7 front desk or opening hours
Available add-on services
More and more travelers are looking for personalized services to enhance their stay.
Highly requested:
- Late check-out
- In-room breakfast
- Airport / train station transfers
- Parking
- Partner
services(restaurants, activities, excursions)
When well presented, these services improve the experience AND generate additional revenue.
Hotel rules and operations
Guests want to avoid unpleasant surprises.
Expected information:
- Noise policy
- Pet policy
- No-smoking rules
- Use of facilities
- Procedures in case of an issue
Local recommendations
This is one of the most consulted sections by travelers.
They look for:
- Nearby restaurants
- Bars and cafés
- Tourist activities
- Local transportation
- Useful shops
Guests trust hotel recommendations more than generic online searches. These recommendations can also generate additional revenue.
Information related to departure
At check-out, guests mainly want to leave with peace of mind.
Key information:
- Departure time
- Key drop-off
- Billing
- Luggage storage after check-out
- Access to transportation
A smooth departure leaves a positive final impression, which is decisive for guest reviews.
Answers to frequently asked questions, at any time
Even with well-structured information, questions can arise at any hour.
Most frequent:
- “Until what time is breakfast served?”
- “How do I access the parking?”
- “Can I request a late check-out?”
- “How does the heating work?”
24/7 access to information, combined with an AI chat, ensures that no question goes unanswered and helps avoid irritations.
Why centralizing all this information is essential
When information is:
- Scattered
- Not up to date
- Difficult to access
Guests feel lost, staff are more frequently interrupted, and the overall experience is less smooth.
On the other hand, a digital welcome guide allows you to:
- Centralize all key information
- Make it accessible before and during the stay
- Reduce the workload at the front desk
- Improve guest satisfaction
In conclusion
Guests are primarily looking for:
- Immediate practical information
- A clear understanding of services
- Reliable local recommendations
- Fast answers, at any time
Centralizing this information in a digital welcome guide like Sunver, enhanced with add-on services and an AI chat, helps improve the guest experience while optimizing hotel operations.
Much more than a welcome guidebook
A web application accessible without download, via QR code or link, automatically translated into your guest’s language.
Frequently asked questions
Everything you need to know about Sunver.
What is Sunver?
Sunver is a solution that allows you to easily create your own digital welcome guidebook to simplify communication with your guests. It enhances the guest experience, saves you time every day, and helps you generate additional revenue. Setting up a guidebook is intuitive—similar to creating a Facebook profile.
How do I set up Sunver?
You can create your first guidebook directly from our website in just a few minutes and experience the simplicity of the solution for yourself. If you are a hospitality professional, our team also offers a full demo via video call, helping you with setup and customization.
How can I share my guidebook with guests?
There are two main ways to share your guidebook:
1. Send the link directly after booking or during the stay through your automated messages.Provide
2. QR code displays inside your accommodation so guests can scan and access the guidebook instantly.
You can also print your display for free from your Sunver dashboard or order physical QR code supports directly from our website.
Do my guests need to download anything?
No, your guests don’t need to download anything. Sunver runs as a web app, meaning it’s hosted online, loads quickly, and is instantly accessible. Thanks to automatic translation, the guidebook will open directly in the guest’s phone language.
Can I promote my additional services with Sunver?
Yes, absolutely. With the guidebook modules, you can create a true digital shop and showcase your services, products, or exclusive offers. By connecting your Stripe account, you can accept payments directly without any commission taken by Sunver. Guests can pay in just one click from their smartphone.
The digital welcome guide your guests deserve
Give your guests a seamless experience — all your information, services, and recommendations, right at their fingertips.