What Hotels and Short-Term Rentals Can Learn from Each Other
Hotels and short-term rentals share the same guest expectations. Digital welcome guides, including local recommendations, additional services, and AI chatbots, are reshaping modern hospitality experiences.
Hotels and short-term rentals are often seen as opposite models.
In reality, they now face the same guest expectations and can learn a great deal from one another.
The ideal experience often lies somewhere in between.
What Short-Term Rentals Can Teach Hotels
- Autonomy as a Comfort Standard
Short-term rentals have accustomed travelers to being autonomous from the moment they arrive.
All information is immediately available, without waiting or relying on staff.
Applied to hotels, this approach offers greater freedom without replacing human hospitality.
- A Central, Mobile Welcome Guide
In short-term rentals, the welcome guide is essential.
It centralizes:
- practical information
- equipment
- rules
- local recommendations
In hotels, information is still often scattered.
Centralizing everything in a digital welcome guide reduces interruptions and creates a smoother experience.
- Instant Answers with an AI Chatbot
Even with a well-structured guide, questions can arise at any time.
An AI chatbot integrated into the welcome guide allows hotels to answer frequent questions instantly, assist guests 24/7, and avoid frustration caused by waiting.
What Hotels Can Teach Short-Term Rentals
- A Structured Guest Journey
Hotels design the guest experience as a whole:
- before arrival
- during the stay
- at departure
This structure helps anticipate guest needs and reduce friction.
- Service and Local Recommendation Value
Hotels are used to presenting additional services and local recommendations in a clear, structured way.
Short-term rentals can take inspiration from this to better explain services, guide travelers toward reliable local recommendations, and offer instant mobile payments.
- A Strong Sense of Service
Hospitality is known for its guest care and ability to handle unexpected situations.
By centralizing clear, reliable, and always-accessible information, the welcome guide helps extend this service culture, build trust, and improve guest satisfaction, even in autonomous stays.
Conclusion
Hotels and short-term rentals are converging toward the same welcome model: autonomous, smooth, and digital, without sacrificing service quality.
Learning from each other allows them to meet new traveler expectations while simplifying daily operations.
Much more than a welcome guidebook
A web application accessible without download, via QR code or link, automatically translated into your guest’s language.
Frequently asked questions
Everything you need to know about Sunver.
What is Sunver?
Sunver is a solution that allows you to easily create your own digital welcome guidebook to simplify communication with your guests. It enhances the guest experience, saves you time every day, and helps you generate additional revenue. Setting up a guidebook is intuitive—similar to creating a Facebook profile.
How do I set up Sunver?
You can create your first guidebook directly from our website in just a few minutes and experience the simplicity of the solution for yourself. If you are a hospitality professional, our team also offers a full demo via video call, helping you with setup and customization.
How can I share my guidebook with guests?
There are two main ways to share your guidebook:
1. Send the link directly after booking or during the stay through your automated messages.Provide
2. QR code displays inside your accommodation so guests can scan and access the guidebook instantly.
You can also print your display for free from your Sunver dashboard or order physical QR code supports directly from our website.
Do my guests need to download anything?
No, your guests don’t need to download anything. Sunver runs as a web app, meaning it’s hosted online, loads quickly, and is instantly accessible. Thanks to automatic translation, the guidebook will open directly in the guest’s phone language.
Can I promote my additional services with Sunver?
Yes, absolutely. With the guidebook modules, you can create a true digital shop and showcase your services, products, or exclusive offers. By connecting your Stripe account, you can accept payments directly without any commission taken by Sunver. Guests can pay in just one click from their smartphone.
The digital welcome guide your guests deserve
Give your guests a seamless experience — all your information, services, and recommendations, right at their fingertips.