Discover how C.O.Q Hôtel modernized its guest experience and met sustainability standards
“Sunver is so easy to use. I recommend it to every hotel — it’s simple, intuitive, and offers great value for money.”
Mélanie Coustou, General Manager at C.O.Q Hôtel Paris (group Hoteliers Impertinents)
Nestled in the lively 13th arrondissement, C.O.Q Hôtel Paris — short for Community of Quality — is a four-star boutique hotel that belongs to the Hôteliers Impertinents Group, a collective of independent hotels known for their creative spirit and authentic hospitality.
Managed by Mélanie Coustou, the hotel combines Parisian charm, elegant design, and a warm, homelike atmosphere. Always looking to innovate, the team wanted to digitalize its in-room experience to align with Atout France’s four-star criteria and the Green Key (Clé Verte) eco-label requirements.
Until 2024, every room featured a printed binder containing hotel information and service details. These physical directories were not only time-consuming to update but also inconsistent with the property’s environmental ambitions and the sustainability goals of the Hôteliers Impertinents group.
Mélanie's objective was clear: to eliminate paper, improve operational efficiency, and provide guests with instant, elegant access to the hotel’s information and local recommendations — all while complying with France’s hospitality standards.
“We were tired of paper materials in rooms. Sunver’s digital room directory perfectly meets both our guests’ expectations and our sustainability commitments.”
With Sunver for Hotels, C.O.Q Hôtel Paris replaced all printed documents with a personalized digital guest app.
Each room is now equipped with a Sunver QR code display, allowing guests to instantly access:
- Essential hotel information and Wi-Fi details
- Available services and room features
- Restaurant, café, and activity recommendations curated by the team
Guests also receive the app link directly in their pre-check-in message, enabling them to explore the hotel’s services before arrival.
The app’s integrated chat system allows real-time communication between guests and staff — enhancing responsiveness and personalization.
“Guests can find everything they need directly on their phones. It’s simple, modern, and fully in line with our eco-friendly approach.”
Since adopting Sunver, C.O.Q Hôtel has successfully digitalized its guest communication while reinforcing its ecological commitment and maintaining four-star standards.
Key outcomes:
- Compliance with Atout France and Green Key criteria
- Reduced paper use and faster content updates
- Improved guest satisfaction, with higher review scores on Google
- Enhanced guest engagement through QR codes and real-time chat
“The feedback has been extremely positive. Guests love it, and the entire team finds it incredibly easy to use.”
By choosing Sunver, C.O.Q Hôtel Paris has transformed its traditional room directory into a digital, eco-friendly experience that meets both guest expectations and sustainability standards.
The hotel now offers a connected, paper-free experience that reflects its values of authenticity, design, and responsible hospitality.
“Sunver made it easy to go digital while keeping our four-star standards. It’s the perfect tool for hotels that want to modernize responsibly.”
Give your guests a seamless experience — all your information, services, and recommendations, right at their fingertips.