Discover how Riad Madame enhances the guest experience and saves time
Located in the heart of Marrakech’s Medina, Riad Madame is a charming guesthouse that embodies the authentic spirit of Moroccan hospitality.
Between its peaceful patio, elegant suites, and panoramic rooftop overlooking the Atlas Mountains, the riad offers a refined and relaxing stay for travelers from around the world.
As a destination welcoming guests from every continent, Riad Madame faced a recurring challenge: managing a high volume of questions before and during each stay, often complicated by language barriers.
Until recently, the team relied on printed materials and in-person explanations to share essential details about rooms, facilities, and local recommendations. While personal, this approach required time and effort — especially with international guests who spoke multiple languages.
The management team wanted a solution that would make the guest journey simpler, more autonomous, and more consistent, without losing the human touch that defines Moroccan hospitality.
With Sunver, Riad Madame now offers each guest a fully digital welcome guide, accessible by scanning a QR code available in every room and shared in the pre check-in message before arrival.
The app centralizes everything guests need to know:
- Check-in and check-out details
- Wi-Fi and equipment information
- Local experiences and recommendations curated by the team
- Practical details about on-site services such as the pool, spa, and rooftop
Thanks to Sunver’s built-in automatic translation, international travelers can instantly access all content in their own language — removing one of the main communication barriers and ensuring a smooth experience from arrival to departure.
“Sunver allows us to share all the essential information easily with our guests, no matter where they come from. It’s simple, elegant, and saves us valuable time every day.”
Since implementing Sunver, the team at Riad Madame has significantly reduced repetitive questions, allowing them to focus more on welcoming guests and managing daily operations.
Key outcomes:
- Fewer repetitive requests, especially from international guests
- Automatic translation improving communication with all travelers
- More time for staff to focus on service and guest satisfaction
- Modernized brand image, with a digital experience that complements the riad’s traditional charm
“Our guests love being able to find everything they need on their phone. For us, it’s a real game-changer — simple, modern, and totally in line with our way of hosting.”
By adopting Sunver, Riad Madame has successfully digitalized its guest communication while preserving its authentic Moroccan identity.
The riad now offers a connected, multilingual, and eco-friendly experience — one that reflects the warmth, simplicity, and elegance of its hospitality.
“Sunver helps us offer a seamless experience to every guest — no matter their language, culture, or expectations.”
Give your guests a seamless experience — all your information, services, and recommendations, right at their fingertips.