Discover how this seaside property management agency efficiently manages over 50 rentals
"Honestly, I couldn’t do without the Sunver app in my apartments"
Séverine Perot, Head of Your Host Helper Deauville
Located in the heart of Normandy, Your Host Helper Deauville is a property management agency specializing in short-term rentals along the Deauville coastline. Led by Séverine Perot, the agency manages now more than 50 high-quality apartments and villas, ensuring a seamless and welcoming experience for every guest.
Before using Sunver, Séverine relied on traditional welcome booklets — long, static documents that guests rarely read.
This led to a flood of repetitive questions about Wi-Fi, equipment, and local recommendations, taking valuable time away from operations and client service.
“Guests don’t read long guides — they always end up asking the same things,” explains Séverine.
She had also used a competing solution before discovering Sunver. Although it offered many features on paper, the platform was too complex and time-consuming to use, which made daily adoption nearly impossible.
The Sunver team helped her seamlessly migrate her properties and content, allowing her to go live in just a few hours — without any technical setup.
After discovering Sunver, Séverine quickly adopted the platform across all her properties.
Each guest now receives a QR code leading directly to their personalized digital guidebook, providing instant access to:
- Check-in and Wi-Fi details
- Equipment instructions
- Local recommendations and tips
The app also allows guests to order additional services directly through Stripe-integrated payments — including early check-in, late check-out, mid-stay cleaning, or babysitting.
“It’s like having me with them at all times — but digitally.”
The switch to Sunver immediately improved both operations and guest experience.
Key outcomes:
- Time saved through automation and fewer guest questions
- Increased revenue via upsells and on-demand services
- Better guest experience with all information centralized and accessible anytime
Séverine highlights the simplicity and design of Sunver compared to other tools she tried before:
“It’s clear, beautiful, and easy to use. I’ve tested other apps, but nothing compares. It saves me hours every week.”
As her business continues to grow, Séverine values Sunver’s constant evolution and responsiveness to hospitality professionals’ needs.
“It’s an app that keeps improving — always adapting to what hosts really need.”
Give your guests a seamless experience — all your information, services, and recommendations, right at their fingertips.