Managing several homes involves recurring questions: where are the trash cans? How does wifi work? What to do in case of failure? A well-designed welcome booklet allows you to:
- Centralize all practical information
- Present house rules and useful numbers
- Highlight additional services (linen, cleaning, transfers...)
- Offer personalized local recommendations
A digital booklet available via QR code or link allows travelers to access everything, immediately and in their language. The Sunver solution, for example, offers a web app translated into 16 languages with an AI assistant answering questions 24/7. This reduces up to 61% of incoming requests according to Sunver data.
Avoid static PDFs or Word documents: they are difficult to update, unattractive, and not mobile-friendly. Opt for a SaaS solution like Sunver, specially designed for hosting professionals.
Sunver makes it possible to create a white label digital welcome booklet, without technical skills, and accessible via QR code. No download required.
With more than 20 homes, there's no need to start from scratch for everyone. Create a “master” version of the booklet with:
- Arrival/departure info
- General rules
- Services available
- Local activities
Then duplicate it in a few clicks and personalize each version with the name of the accommodation, the specificities (digicode, floor, etc.).
Offer bookable options directly from the booklet:
- Extra cleaning
- Bike rental
- Breakfast delivered
- Airport transfer
With Sunver's Stripe integration, your travelers pay online in one click, increasing your revenue by up to 33%.
A good booklet is also visual:
- Add photos of accommodations and services
- Integrate a map with recommended places (restaurants, beaches, hikes...)
- Offer explanatory videos (how the TV works, jacuzzi...)
- Best practices for optimizing your welcome booklet
- Use clear titles and an interactive summary
- Structure the information so that the traveller can quickly find what they are looking for. Use icons, pictograms, and smooth navigation.
- Automatically translate your content
With Sunver, your booklets are automatically translated into 16 languages. It is ideal for international customers, and it improves the understanding and autonomy of travelers.
A change of schedule, a new service, a blocked road? Update the info in one click, without having to send a file back.
Creating an effective welcome booklet during the high season is possible, even with more than 20 accommodations. The key is to rely on tools like Sunver to automate, personalize, and centralize information. You will save valuable time, improve the customer experience, and boost your additional revenue.
https://blog.eliophot.com/comment-creer-un-livret-daccueil-numerique/
Sunver est la solution la plus simple pour créer, personnaliser et partager son livret d’accueil digital.
Pensée pour les professionnels de la location courte durée et de l’hébergement, elle permet notamment d’améliorer l’expérience voyageur, de gagner du temps au quotidien et d’augmenter ses revenus additionnels.
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Article written by:
Nathan Assouline
Co-founder of Sunver
The welcome booklet that your travelers deserve
Give your travelers a seamless experience: all your information, services, and recommendations at your fingertips.