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Our vision of innovation, hospitality and the future of digital technology.

Illustration representing elements of a channel manager with a booking calendar, performance graph, performance graph, review stars, and logos from platforms like Airbnb, Booking.com, and Expedia, under a “CME - Channel Manager Experts” badge on a blue and purple background.

How to choose your channel manager for your Airbnb concierge in 2025?

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Person in a blue shirt writing with a pen on documents placed on a table, illustrating the signing or drafting of a contract or an official document.

Unpaid invoices in hotels and tourist accommodation: a critical issue for profitability

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View of a bright bedroom with a double bed in the center, decorated with blue and white cushions, framed by two minimalist bedside tables. A green plant adorns the foreground, adding a natural touch to the room.

Airbnb concierge welcome booklet template: the ultimate guide to keeping your guests happy

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Three smiling young women, sitting on a bed in a warm interior, using a smartphone and a laptop to share a friendly moment.

How a digital welcome booklet can revolutionize the management of your Airbnb with a concierge

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A man in a white bathrobe is sitting on a spacious hotel bed with pristine bedding. He is enjoying fruit from a tray placed in front of him while enjoying a drink. The atmosphere is warm with soft lights, highlighting the comfort and luxury of the room.

The expectations of today's customers when it comes to hotel experiences

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Charming wooden cottage in the middle of a dense forest, bathed in sunlight, offering a natural and peaceful setting for an Airbnb stay or vacation rental.

What is a digital welcome booklet for Airbnb and concierge, and what is it for?

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Modern hotel room with a stylish headboard, designer wall lamp, and crisp white linens, illustrating a clean and comfortable environment.

Removing telephones from hotel rooms: why and how to modernize your establishment

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Hotel employee using a digital tablet on a modern support at the reception, symbolizing the digitalization and automation of hotel operations.

The 5 essential technologies to digitize your hotel in 2024

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Sunver dashboard interface and overview of a digital room directory displayed on a smartphone. The photo shows an example of customizing services for a hotel, with options such as bike rental, brunch and airport shuttle, highlighting the simplicity and innovation of the digital solution.

Smart Hotels: The Future of Hospitality in 2024 and Beyond

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A hotel manager dressed in an elegant suit consults a tablet in the lobby of a modern hotel, illustrating the use of digital technology to manage hotel services and improve the customer experience.

Key hotel trends in 2024

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Woman sitting in a modern space, using a smartphone. Illustration of digital technologies in the hotel industry to improve the customer experience.

Technological innovations that are transforming the hotel industry in 2024

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Digital Room Directory interface displayed on a smartphone for a “Sunver Hotel” hotel. The application presents several services and information such as “Welcome home!” , call options, messaging, and directions, as well as sections for hotel services, activities, and information. On the right, a list of functionalities: digital, customizable and white label room directory, multilingual automatic translation, 24/7 AI chatbot, order additional services, local recommendations, personalized notifications, personalized notifications, e-reputation, and La Clef Verte & Atout France certification.

Digital Room Directory: the top 8 best solutions for hotels and tourist establishments (2024)

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Young woman using her smartphone to scan a QR code on a hotel counter, while holding a cup of coffee, illustrating the accessibility of a digital loyalty program in a modern hotel environment.

How a digital loyalty program can transform customer relationships in hotels

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Hotel receptionist using a modern PMS to manage reservations and room availability at the front desk

How a modern PMS improves daily hotel management

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A businessman in a suit smiling and using his smartphone in the lounge of a hotel, illustrating the digital engagement and interaction possible with a digital room directory.

How a digital room directory increases additional hotel revenues

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Female tourist using an NFC mobile payment on a point of sale terminal, assisted by a server in the lobby of a hotel, with a receptionist in the background.

How to personalize the customer experience in hotels in 2024

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Hotel staff using a tablet to manage services at the reception, symbolizing the digitalization of services in a modern establishment.

Why the digitalization of hotel services is essential in 2024

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How to obtain the Green Key by digitizing your services thanks to a digital room directory?

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Comparison between a traditional paper welcome booklet in a hotel and a digital room directory on a smartphone. The image shows an open paper folder with brochures on the left, and a smartphone displaying a digital version of the room directory on the right. A QR code next to the phone illustrates the ease of digital access. In the background, we can see the lobby of a modern hotel with a warm decoration.

What is a digital room directory for a hotel? What is it for and how can it be digitized?

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Laptop on a reflective table displaying data graphs and analytics metrics on the screen. The interface shows trend graphs, session times, daily user activities, and task breakdown segments. In the background, an office interior with glass doors.

Improving the hotel guest experience with technology

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A tablet screen displaying a welcome interface with the words 'Hello, Welcome to Upscale' above an image of the New York City Skyline. One hand points to a navigation button on the screen. The tablet is mounted on a stand next to a service bell on a reflective table with a visible reflection.

5 advantages of a personalized tourism app

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Person in a white shirt using a smartphone with one hand only, the other hand tapping on the touch screen. The smartphone is held horizontally and the focus is on hand gestures. Neutral background.

Digital tourism: the Guest App and the customer experience

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A couple wearing blue sanitary masks standing at the reception desk of a hotel, handing a card to a receptionist who is also masked. The receptionist is behind a computer screen, and on the counter, you can see a bottle of disinfectant. The hotel environment is luxurious with soft lighting and stylish decor.

Digital solutions against the shortage of hotel staff

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A smiling woman in a white bathrobe and with a towel rolled up over her head, sitting on a bed and waving at an iPad that she is holding in her other hand. She seems to be engaged in a video chat or virtual interaction. The bedroom is bright with soft lights in the background.

Instant messaging: no more lines and calls in hotels

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An upturned wastebasket with crumpled sheets of paper scattered around on a gray floor. The scene suggests an intense creative process or the cleaning of a workspace, perhaps illustrating a concept of rejecting ideas or reducing paper.

Digitalization and reduction of paper for a sustainable hotel industry

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Alternative text: “Hotel reception agent using a digital tablet, with a fuzzy couple in the background smiling and talking. The focus is on the hands of the agent interacting with the device. The atmosphere is professional and welcoming, typical of a hotel reception.

Maximize the hotel customer experience with a Guest App

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Hotel receptionist wearing a red jacket speaking to a smiling couple at the front desk. A bouquet of red roses is arranged high up in the background, adding a touch of color and luxury to the hotel's elegant interior.

Digital transformation in the hotel industry: from tradition to modernity

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Hand holding a smartphone displaying the home screen of a hotel application with service options such as' Pool ', 'Room Service', and a 'Check in/Out' function. The app has a clean, modern design with images of the hotel. The background is plain and light blue, highlighting the smartphone screen.

Hotel Guest App: definition and usefulness

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Alternative text: “Two customers standing at a hotel check-in counter, facing a receptionist who talks to them and gesticulates. They are seen from behind, with their luggage next to them - a gray carry-on bag and a bright orange suitcase. The background features stylish decor with wooden panels and black marbles.

Digital solutions: a revolution in hotel waiting times

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A smiling business woman, lying on her stomach in a hotel bed, browsing on a tablet. She is dressed professionally with a white shirt and black pants, her high-heeled shoes crossed in the air. A suitcase is visible in the foreground, suggesting an impending arrival or departure.

Benefits: digitalization of customer requests via the hotel Guest App

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Smartphone displaying a personalized hotel management application with sections such as 'Your Hotel', 'Your Services' including 'Pool' and 'Room Service', and 'Your Information' with icons for a directory and registration. The phone is presented on a navy blue background, highlighting the application's user interface.

Personalize your Guest App and revolutionize the customer experience

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Hand holding a smartphone with a digital menu application displayed on the screen, showing various restaurant and food options. In the background, a restaurant table with partially consumed dishes and drinks, indicating a meal in progress and the use of technology to choose or evaluate meal options.

The future of catering: the digital menu in 15 minutes thanks to the Guest App

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Colourful calendar of weekly campsite activities for the week of July 5, with fun icons and tropical illustrations. Each day of the week has a different program of activities, including sports, games, cooking workshops, and shows. The background is sky blue with a big smiling sun at the top

Revolution planning camping activities with Guest App: towards the future

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Two smiling young women, one wearing a black hat, sitting side by side and looking at a laptop on a wooden table. They seem to be working together or sharing a friendly moment. Take-away coffee cups are placed on the table next to them.

Create a Guest App for your hotel easily, quickly and for free

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Close up of a smiling woman, partially visible, using a smartphone in a cozy bed. Only his hands and the phone are fully visible, the rest is out of frame, giving an impression of privacy and comfort. The room is bright and airy, with white linens and a bright interior.

Digitalization of customer-hotel exchanges: advantages and best practices

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An unrecognizable woman is sitting and using a digital tablet. His hands, which hold the device, are in the foreground, and a metal wristwatch can be seen on his wrist. In the background, the interior is warm with a green plant, which suggests a relaxed atmosphere at home.

Benefits of the Guest App for hotels

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Conceptual image showing the transition from a traditional paper room directory welcome booklet to a digital smartphone application. On the left, an open folder with brochures and printed information, and on the right, a smartphone displaying a modern hotel application with local services and attractions. The blurred background shows a hotel reception with the word 'RECEPTION' in capital letters on the wall.

What is a room directory? What is it for and how can it be digitized?

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Hand of a person holding a smartphone scanning a QR code displayed on a table stand with the text 'Scan me'. The image suggests the use of digital technology to access information or services, probably in a restaurant or hotel context.

What advantages does the QR code offer for hotels and how can one be created for free and easily?

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A human hand with white nail polish touches the fourth star in a row of five yellow stars on a dark blue background. The stars are aligned horizontally and represent a rating system, often used to indicate customer satisfaction or the quality of services. The finger appears to be selecting or highlighting the fourth star, which may symbolize a rating of four out of five stars.

What is the importance of customer reviews for a hotel and what strategies can be implemented to improve them?

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“A person using a smartphone to scan a QR code on a wooden table in a restaurant called Wursthall. The QR code makes it possible to order and pay by telephone, illustrating the digitalization of services in catering establishments. This image highlights the use of digital technologies to improve customer experience and operational efficiency, a service offered by Sunver to make digitalization accessible to all tourist establishments.”

QR Code for Hotels: Why and how to set them up?

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QR code scanned to access a digital room directory, facilitating the management of customer reviews and information in a hotel.

Meet the Atout France criteria with a digital room directory thanks to Sunver

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Digital Room Directory interface displayed on a smartphone for a “Sunver Hotel” hotel. The application presents several services and information such as “Welcome home!” , call options, messaging, and directions, as well as sections for hotel services, activities, and information. On the right, a list of functionalities: digital, customizable and white label room directory, multilingual automatic translation, 24/7 AI chatbot, order additional services, local recommendations, personalized notifications, personalized notifications, e-reputation, and La Clef Verte & Atout France certification.

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November 6, 2024

Digital Room Directory: the top 8 best solutions for hotels and tourist establishments (2024)

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